Frequently Asked Questions
Allow about 5 working days for frames with “Single Vision” lenses. More complicated prescriptions take longer and handmade Savile Row frames take around 3 weeks.
Once a frame is broken, there is not a lot one can do, but we are always prepared to have a look!
Yes, however we do made a refundable charge, less £5.00 for postage.
This is the distance between your pupils.
There are VERY few
prescriptions that we cannot fulfil. Send us a copy of your prescription and we’ll do our best to help.
If it is one of our new frames, then there is a guarantee, but if we are replacing lenses into your own frame, then, we do not take responsibility should it break.We will advise you in advance if we think that there is a possibility of the frame breaking due to the age or brittle nature of the frame.
PayPal, Mastercard and Visa or BACS payment on request.
We ship all our International parcels by Royal Mail International Tracked and Signed for Service and will send you a tracking number as soon as your frame has been dispatched.
All domestic orders are sent by Royal Mail 1st Class, with a proof of posting, so there is no need for you to be at home, unless you have asked for a Special delivery. Should the postman to be unable to get your packet through your letterbox, he will leave you a card with instructions as to how to collect it.
Send them straight back to us with a hard copy of your prescription and a note telling us what is wrong. PLEASE BE AWARE that if the reason is simply that you do not like the frame, we will only be able to credit you for the frame, NOT the lenses as these are bespoke to your prescription and are no use to anyone else. Likewise, should you fill in your prescription incorrectly, ie. putting a “+” instead of a “-“, we will be unable to give you a credit.
Still need some help?
If you were unable to find the answer to your question here, send us an email and we’ll do our best to help!
